1. Operating Entity & Acceptance
This platform (2ticks.in), its APIs, client console, Node.js socket microservices, and WhatsApp Cloud integration ("Service") are owned and operated by Business91 Consultants Private Limited ("Company", "we", "us", or "our"), incorporated in Delhi, India (GSTIN: 07AAKCB3519L1ZG) with registered office at 280, New Delhi - 110039, INDIA.
By registering an account, obtaining an API key, scanning a QR code, or connecting an Official Meta WABA account, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
2. Description of Service
2Ticks WA Hub is a dual-engine WhatsApp communication infrastructure offering:
- QR SIM Channel: Multi-session Direct WebSocket integration allowing automated WhatsApp Web dispatch from personal/business numbers.
- Official Meta Cloud API Channel: Direct Meta Graph API v19.0 integration for verified WhatsApp Business Accounts (WABA) with template message support.
- Live Chat Inbox & Developer APIs: REST endpoints, webhooks, and browser messenger for omnichannel communication.
3. Anti-Spam Policy & WhatsApp Compliance
You agree to use 2Ticks solely for legitimate, opt-in commercial communication. Strictly prohibited activities include:
- Sending unsolicited commercial messages (cold spam) to recipients who have not given explicit opt-in consent.
- Harassment, fraudulent schemes, or distributing malicious links or malware.
- Violating the Meta WhatsApp Business Policy, WhatsApp Commerce Policy, or Telecom Regulatory Authority of India (TRAI) regulations.
Violation of WhatsApp policies may result in immediate suspension of API keys and termination of linked sessions without refund.
4. Billing, 18% GST & Razorpay Payments
All subscription plans (QR Only, Meta Only, and Hybrid Dual-Engine) and API credit quotas are billed in Indian Rupees (INR). Payments are processed securely via Razorpay.
- 18% Goods & Services Tax (GST): Mandatory 18% GST (CGST 9% + SGST 9%) is applied to all domestic Indian purchases.
- Tax Invoices: Digitally generated, GST-compliant tax invoices with your business GSTIN are available for download in the billing console immediately after payment.
- Instant Digital Delivery: All software subscriptions and API quota allowances are provisioned electronically within 30 seconds of payment capture; no physical items are shipped. Details are outlined in our Shipping & Delivery Policy.
- Cancellation & Refunds: Eligible cancellations and refunds are processed within 5–7 business days in accordance with our Refund & Cancellation Policy.
- Quota Consumption: Monthly quotas reset each billing cycle. Unused monthly quotas do not roll over unless specified in an Enterprise plan.
5. Service Level Agreement (SLA) & Uptime
We maintain an uptime target of 99.9% for our REST API gateways and live webhooks. Maintenance windows are announced via email or console broadcast at least 24 hours in advance.
6. Governing Law & Jurisdiction
These terms are governed by the laws of India. Any disputes arising out of or related to our service shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.
7. Grievance Officer & Support Contact
In accordance with the Information Technology Act 2000 and rules made thereunder, the Grievance Officer is:
Grievance Officer: Vikram Dabas
Business91 Consultants Private Limited
Address: 280, New Delhi - 110039, INDIA